Refund & Return Policy

Effective Date: 04/04/2025
Last Updated: 12/10/2025

Software Solutions 4U LLC is committed to providing a transparent and customer-friendly return and refund process.
Although all products are delivered digitally, we follow Google Merchant Center requirements for returns,
exchanges, product condition, refund windows, and processing times.

Returns & Exchanges

We accept both returns and exchanges for:

  • Defective digital products
  • Non-defective digital products

Product Condition: New only (digital key or product must not be activated or used)

Return Window: 30 days from purchase

Eligibility for Refunds or Exchanges

A return or exchange may be requested if:

  • The digital product is defective
  • The activation key does not work
  • The file is corrupted or inaccessible
  • You received the wrong digital product
  • The product remains unused and unactivated

To qualify, customers must provide:

  • Proof of purchase (order number or receipt)
  • Description of the issue
  • Screenshots or video evidence (if applicable)

Non-Eligible Situations

Refunds or returns cannot be provided in the following situations:

  • The digital product has already been activated or used
  • Change of mind after purchase
  • Accidental or duplicate orders
  • Wrong email address provided and delivery was completed
  • Loss of access due to customer-side device or technical issues

How to Request a Return or Refund

All return requests are handled by email. No physical return is required, but all return steps comply with Google’s “By mail” return classification.

To start a return or exchange, contact us at:

Email: support@softwaresolutions4u.com

Please include:

  • Your full name
  • Order number
  • Email used at purchase
  • Reason for return or exchange
  • Any supporting screenshots or video evidence

Return Label (Required by Google Merchant Center)

Upon request, we provide a free downloadable return authorization PDF, which serves as your digital
“return label” for compliance—no physical shipping needed.

Return Label Fee: Free

Restocking Fees

No restocking fees apply.

Restocking Fee: $0

Refund Processing Time

Once approved, refunds are issued to the original payment method within
10 business days. Processing times may vary depending on your bank or payment provider.

Delivery & Access Issues

If you did not receive your digital product because of:

  • Email delivery failure
  • Incorrect or broken download link
  • Email provider blocking the message

Contact us within 48 hours and we will resend or restore access at no additional cost.

Defective or Non-Working Digital Products

If your digital product is corrupted or the activation key is not working, notify us within
48 hours at support@softwaresolutions4u.com. We will provide a replacement or,
if a replacement is not possible, a full refund.

Customer Support

Customer Service Email: contact@softwaresolutions4u.com
Technical Support Email: support@softwaresolutions4u.com
Phone Number: +1 505-841-7107

Customer Support Hours:
Monday – Sunday: 9:00 AM – 6:00 PM (GMT-5)

Company Information

Software Solutions 4U LLC
Business Name: Software Solutions 4U
Address: 88 Evans Drive, Palm Coast, FL 32164, USA
Phone: +1 505-841-7107
Email: contact@softwaresolutions4u.com

Software Solutions 4U LLC complies with all applicable U.S. consumer protection laws and Google Merchant Center
refund and return requirements for digital products.